Customer Service – Seth Godin talks about Tripadvisor

Holiday Inn in Charleston, South Carolina. Great TripAdvisor ratings. Why? Fabulous service, especially by the conceirge. He goes out of his way to welcome guests to both the hotel and to Charleston.  How would we do if we had tripadvisor? What can we do to up our “tripadvisor recommendations”? Check out Seth’s post at:

http://sethgodin.typepad.com/seths_blog/2012/02/the-trip-advisor-tail-wagging-the-real-world-dog.html