Learning and Development – Video: “Supporting learners at the five points of need”

by Bob Mosher at Learning Technologies Conference 2012

http://dpcloud.co/v3/enterprise/learningtech/index.php?option=com_dpcloud&v=play&p=7176&u=learningtech&cat=Track%202

– “It’s not death by powerpoint. It’s death by bad presentations.

-“The learning landscape has changed over the last few years. Have we changed? Have we kept up or is the learner going around us? Eg. Learn to put garbage disposal together by watching google video (vs. read the manual).

– Papert – “You can’t teach people everything they need to know. The best you can do is position them where they can find what they need to know when they need to know it.” – Seymour Papert”

– Gloria Gery EPSS

 5 moments:

1. When learning for the first time. 
2. When wanting to learn more.
3. When trying to remember and/or apply.
4. When things change.
5. When something goes wrong.

1 and 2 = Acquisition of knowledge – Formal learning
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3 to 5 = Maintenance and Application of knowledge – Performance Support

Tools for 3 to 5 (ie. Performance Support): Learning Assets? Podcasts, webinars, job aids, faqs, etc. These are tools BUT not strategies!

Making it more strategic.